Terms & Conditions

Introduction & Definitions

Xceed Extended Warranty: An extended warranty program by Safari Hypermarket providing additional protection for selected electronics and IT products after the manufacturer's warranty expires.

Eligible Products: Electronics and IT products that qualify for Xceed coverage.

Coverage Period

The Xceed Extended Warranty begins after the manufacturer's warranty expires and extends for the selected period mentioned on the warranty certificate.

You can purchase the warranty within 7 days of the original product purchase by presenting the receipt.

Scope of Coverage

• Mechanical and electrical failures under normal usage.
• Normal wear and tear.
• Cost of transporting the product to and from the service center when required.

Exclusions

This warranty does not cover the following:

• Accidental damage, liquid damage, misuse, or negligence.
• External damage or unauthorized repairs.
• Consumables like batteries, cables, remote controls, speakers, etc.
• Cosmetic damage, modifications, or incorrect power usage.
• Products with missing or altered serial numbers.
• Damages from natural disasters, transit, or pests.
• Data loss, data recovery, or software issues.

Limitations & Liability

• Repair and replacement claims cannot exceed the product's purchase price.
• If a repair fails, Safari Hypermarket may replace the product with an equivalent model.
• If repair costs exceed the purchase price, the product is a total loss. Compensation will be based on depreciation rates from Qatar's Ministry of Commerce & Industry: 30% for the first year and 40% for the second year.

General Conditions

• The warranty is valid only within Qatar.
• The warranty is non-transferable and applies only to the original purchaser.
• The warranty is non-refundable after activation. Safari Hypermarket may cancel coverage in cases of fraud or misrepresentation.